J099 Appears (Main Machine Tray)
Depending on the cause of the problem, do one of the following:
Coated or another type of unsupported paper is loaded in the machine's tray
Load paper not supported by the machine's paper tray (Trays 1- 2) in the wide LCT or another paper tray that supports the paper.
For details about the size and type of paper that can be loaded in the paper trays, see "Recommended Paper Sizes and Types", About This Machine.
Sheets are stuck to each other
Fan the paper before loading it to loosen the sheets.
Fan the loaded paper.
Hold the paper by the ends and slowly bend it several times.
Make sure plenty of air gets in between the sheets.
If the above method is difficult, fan the paper in the following way.
Hold the paper by the edge and fan it by flipping through the sheets. Repeat this fanning for all 4 sides.
Place the paper on a desk/table and hold down the edge. Fan it by flipping through the sheets. Repeat this fanning for all 4 sides.
The edges of the sheets are rough.
Turn the sheets the other way up or smooth the edges before loading the paper.
Double feeding has occurred.
The machine may have detected a double feed.
Wrong detection of double feeding
The machine may have wrongly detected a double feed.
