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SC900 (Others)

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC900-00	D	Electronic counter error
		The value provided by the electronic total counter is outside the normal range.
		Unexpected NVRAM installed Defective NVRAM NVRAM data corruption Data is stored in an unexpected area due to external causes. The count requests made by SRM upon receiving the PRT have not yet been processed.
		Install an NVRAM device designed specifically for the model.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC920-00	B	Printer application error (No response when PM started)
SC920-01	B	Printer application error (Time-out during PM)
SC920-02	B	Printer application error (Work memory acquisition failed)
SC920-03	B	Printer application error (Filter process start up error)
SC920-04	B	Printer application error (The filter process was aborted)
		A serious application error that stops the machine from operating is detected.
		The software’s bug Unexpected hardware configuration such as insufficient memory
		Turn the main power off/on.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC921-00	B	Printer font error
		A font that is usually included as the standard font was not found when the printer application was started.
		The standard font file is missing.
		Turn the main power off/on.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC925-00	B	Net File function error
		The Net File storage area on the HDD is not available, or the management file used for handling the Net File data is broken. As a result, access to the Net File data cannot be continued.
		Defective HDD HDD inconsistency caused by switching the machine off while writing to HDD Software bug When HDD error-related service calls (SC860-SC865) are issued at the same time: This error can be caused by a defective HDD. Therefore, take the necessary countermeasures specified for SC860, etc. When other HDD error-related service calls (SC860-SC865) are NOT issued at the same time: 1) Turn the main power off/on. 2) If it cannot be restored by taking the above measure, initialize the Net File partition in the HDD. Note, however, that this may delete stored data such as documents remaining in the Fax transmission queue and those waiting for capture. Therefore, you must obtain the consent of your customer before executing the initialization. Note that after executing commands including Plumeria/Palm2, the job history will also be cleared. 3) If the error persists even after taking the above step, initialize all of the partitions in the HDD in accordance with SP5-832-001, then turn the main power off and then on again. Note, however, that this step will clear all of the data stored on the HDD including various documents, address book data, and so on. Therefore, again you must obtain the prior consent of your customers. Note that saved received Fax documents will be protected, but the receiving order may not be maintained. 4) If the error still cannot be restored, replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC925-00

Net File function error

The Net File storage area on the HDD is not available, or the management file used for handling the Net File data is broken. As a result, access to the Net File data cannot be continued.

Defective HDD
HDD inconsistency caused by switching the machine off while writing to HDD
Software bug
When HDD error-related service calls (SC860-SC865) are issued at the same time:

This error can be caused by a defective HDD. Therefore, take the necessary countermeasures specified for SC860, etc.

When other HDD error-related service calls (SC860-SC865) are NOT issued at the same time:
1) Turn the main power off/on.
2) If it cannot be restored by taking the above measure, initialize the Net File partition in the HDD.
Note, however, that this may delete stored data such as documents remaining in the Fax transmission queue and those waiting for capture. Therefore, you must obtain the consent of your customer before executing the initialization. Note that after executing commands including Plumeria/Palm2, the job history will also be cleared.
3) If the error persists even after taking the above step, initialize all of the partitions in the HDD in accordance with SP5-832-001, then turn the main power off and then on again.
Note, however, that this step will clear all of the data stored on the HDD including various documents, address book data, and so on. Therefore, again you must obtain the prior consent of your customers. Note that saved received Fax documents will be protected, but the receiving order may not be maintained.
4) If the error still cannot be restored, replace the HDD.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC990-00	D	Software performance error
		The software attempted to make an unexpected operation.
		Incorrect argument Incorrect internal parameter Insufficient working memory Abnormal performance caused by an error that cannot be detected in normal SC detection due to hardware specifications.
		Turn the main power off/on. Reinstall the software of the controller board. Reinstall the software of the engine board.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC991-00	C	Software continuity error
		The software has attempted to perform an unexpected operation. (However, the process can continue running if recovery processing is carried out.)
		Incorrect argument Incorrect internal parameter Insufficient working memory May have resulted from an error that cannot be detected by the hardware using normal SC detection.
		Logging only.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC992-00	D	Undefined SC error
		An error that is not controlled by the system occurred (the error does not come under any other SC code).
		A SC code used in the previous machine was applied erroneously.
		Turn the main power off/on.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC994-00	C	Operation error caused by abnormalities that are normally undetectable.
		An error occurred because the number of records exceeded the limit for images managed in the service layer of the firmware.
		This can occur if there are too many application screens open on the operation panel.
		Logging only.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC995-01	D	CPM setting error
		Machine serial number (11 digits) or machine identification code does not match.
		Machine serial number cannot be identified because of BCU replacement or malfunction. Machine serial number cannot be identified because of NVRAM replacement.
		Input the machine serial number with SP5-811, and turn the main power off/on. Reinstall the NVRAM that was previously used.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC995-02	D	CPM setting error
		Machine serial number (11 digits) or machine identification code does not match.
		Machine serial number cannot be identified because of NVRAM replacement or malfunction.
		Reinstall the NVRAM that was previously used. Using SP5-825, download data onto the NVRAM for replacement, and turn the main power off and on.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC995-03	D	CPM setting error
		Machine serial number (11 digits) or machine identification code does not match.
		Machine serial number cannot be identified because of controller replacement or malfunctioning.
		Replace the controller board with the correct type.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC995-04	D	CPM setting error
		Machine serial number (11 digits) or machine identification code does not match.
		-
		Return the parts to the original configuration, and then replace them according to the manual.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC997-00	B	Application function selection error
		The application has not responded to the set command created by SCS within a certain period of time. The application selected ended abnormally.
		Software bug
		Check whether an option required by the application (RAM, DIMM, board) is installed properly. Check whether downloaded applications are correctly configured. (Take necessary countermeasures specific to the application in which the error occurs. In some applications, the logs can be taken from the monitor. If this option is available, analyze the logs.)

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC998-00	D	Application start error
		After power on, no application program is registered to the system within a predetermined period of time. (No application starts or ends normally.) Even if they are started, all applications have become unable to be rendered due to an unknown defect.
		Software bug An option required by the application (RAM, DIMM, board) is not installed properly
		Turn the main power off/on. Check whether an option required by the application (RAM, DIMM, board) is installed properly. Check whether downloaded applications are correctly configured. Replace the controller board.