SC800 (Controller)

SC816-00

[0x0000]

Energy save I/O subsystem error

SC816-01

D

Subsystem error

SC816-02

D

Sysarch (LPUX_GET_PORT_INFO) error

SC816-03

D

Transition to STR was denied.

SC816-04

D

Interrupt in kernel communication driver

SC816-05, 06

D

Preparation for transition to STR failed.

SC816-07

D

Sysarch (LPUX_GET_PORT_INFO) error

SC816-08

D

Sysarch (LPUX_ENGINE_TIMERCTRL) error

SC816-09

D

Sysarch (LPUX_RETURN_FACTOR_STR) error

SC816-10

D

Sysarch (LPUX_GET_PORT_INFO) error

SC816-11

D

Sysarch (LPUX_GET_PORT_INFO) error

SC816-12

D

Sysarch (LPUX_GET_PORT_INFO) error

SC816-13

D

open() error

SC816-14

D

Memory address error

SC816-15

D

open() error

SC816-16

D

open() error

SC816-17

D

open() error

SC816-18

D

open() error

SC816-19

D

Double open() error

SC816-20

D

open() error

SC816-22

D

Parameter error

SC816-23

D

read() error

SC816-24

D

read() error

SC816-25

D

read() error

SC816-26

D

write() communication retry error

SC816-27

D

write() communication retry error

SC816-28

D

write() communication retry error

SC816-29

D

write() communication retry error

SC816-30

D

write() communication retry error

SC816-35

D

read() error

SC816-36 to94

D

Subsystem error

Energy save I/O subsystem detected some abnormality.

• Energy save I/O subsystem defective

• Energy save I/O subsystem detected a controller board error (non-response).

• Error was detected during preparation for transition to STR.

• Turn the main power off/on.

• Replace the controller board.

SC818-00

D

Watchdog timer error

• The system program fell into a bus-hold state or an endless loop of the program interruption occurred, causing other process to stop.

• System program defective

• Controller board defective

• Optional board defective

• Turn the main power off/on.

• Replace the controller board.

SC819-00

D

Fatal kernel error

[XXXX]: Detailed error code

Due to a control error, a RAM overflow occurred during system processing. One of the following messages was displayed on the operation panel.

• System program defective

• Controller board defective

• Optional board defective

Replace controller firmware

[0x5032]

HAIC-P2 error

HAIC-P2 decompression error (An error occurred in the ASIC compression/decompression module.)

[0x6261]

HDD defective

6261 6420 6469 7200 00 "bad dir"

[0x696e]

gwinit process ending

x69742064 "init died”

[0x766d]

VM is full

0x5f706167 "vm_pageout: VM is full”

----

Others

Error in the OS

Others

"init died", "vm_pageout: VM is full", "Cache Error”

SC820-00

D

Self-diagnostics error: CPU

[XXXX]: Detailed error code

[0001] to [06FF]

[0801] to [4005]

CPU error

During the self-diagnosis, the controller CPU detects an error. There are 47 types of error code (0001 to 4005) depending on the cause of the error. The CPU detects an error and displays the specific error code with the program address where the error occurs.

• System firmware problem

• Defective controller

1. Turn the main power off/on.

2. Reinstall the controller system firmware.

3. Replace the controller.

When the problem cannot be fixed with the above procedure, the following information displayed on the screen needs to be reported to the technical support center.

- SC code

- Detailed error code

- Program address

[0701] to [070A]

CPU/Memory Error

• System firmware problem

• Defective RAM-DIMM

• Defective controller

• Reinstall the controller system software.

• Replace the RAM-DIMM.

• Replace the controller board.

SC821-00

D

Self-diagnostics error: ASIC

[XXXX]: Detailed error code

[0B00]

ASIC register check error

The write-&-verify check has occurred in the ASIC.

Defective ASIC device

Replace the controller board.

[0B06]

ASIC detection error

The I/O ASIC for system control is not detected.

• Defective ASIC

• Defective North Bridge and PCII/F

Replace the controller board.

[50A2]

Video bridge device (ASIC) register error 1

The CPU detects the video bridge device, but detects error data from the video bridge device.

Defective I/F between the video bridge device and controller

Replace the controller board.

SC823-00

B

Self-diagnostics error: NIC

[XXXX]: Detailed error code

[6101]

MAC address check sum error

The result of the MAC address check sum does not match the check sum stored in ROM.

• Defective SEEP ROM

• Defective I2C bus (connection)

Replace the controller board.

[6104]

PHY IC error

The PHY IC on the controller cannot be correctly recognized.

• Defective PHY chip

• Defective ASIC MII I/F

Replace the controller board.

[6105]

PHY IC loop-back error

An error occurred during the loop-back test for the PHY IC on the controller.

• PHY chip

• Defective MAC of ASIC (SIMAC/COMIC/CELLO)

• Defective I/F with the PHY board

• Defective solder on the PHY board

Replace the controller board.

SC824-00

D

Self-diagnostics error: NVRAM (resident)

[XXXX]: Detailed error code

[1401]

NVRAM verify error

NVRAM device is missing or NVRAM device is damaged.

• The NVRAM device is missing

• The NVRAM device is damaged

• NVRAM backup battery exhausted

• NVRAM socket damaged

Replace the NVRAM device.

SC827-00

D

Self-diagnostic error: Standard SDRAM DIMM

[XXXX]: Detailed error code

[0201]

Verification error

Error detected during a write/verify check for the standard RAM (SDRAM DIMM).

• Loose connection

• Defective SDRAM DIMM

• Defective controller

[0202]

Resident memory error

The SPD values in all RAM DIMM are incorrect or unreadable.

• Defective RAM DIMM

• Defective SPD ROM on RAM DIMM

• Defective 12C bus

Replace the RAM DIMM.

SC828-00

D

Self-diagnostic error: ROM

[XXXX]: Detailed error code

[0101]

Check sum error 1

The boot monitor and OS program stored in the ROM DIMM is checked. If the check sum of the program is incorrect, this SC code is displayed.

Replace the controller board.

SC829-00

D

Self-diagnostic error: Optional RAM

[XXXX]: Detailed error code

[0301]

[0401]

Verification error (Optional RAM slot )

Error detected during a write/verify check for the optional RAM (SDRAM DIMM).

• Loose connection

• Defective SDRAM DIMM

• Defective controller

• Turn the main power off/on.

• Replace the SDRAM DIMM.

• Replace the controller.

[0302]

[0402]

Memory structure data error (Optional RAM slot )

The memory structure data error for the optional RAM (SDRAM DIMM) is detected during self-diagnosis.

• Defective RAM DIMM

• Defective SPD ROM on RAM DIMM

• Defective 12C bus

Replace the RAM DIMM.

SC835-00

B

Self-diagnostic error: Standard SDRAM DIMM

[XXXX]: Detailed error code

[1102]

The loopback connector is connected but check results is an error.

• IEEE1284 connector error

• Centronic loopback connector is defective

Replace the controller board.

[110C]

The loopback connector is connected but check results is an error.

• ASIC device error

• IEEE1284 connector error

• Centronic loopback connector is defective

Replace the controller board.

[1120]

Centronic loopback connector is not connected for detailed self-diagnostic test.

• Centronic loopback connector not connected correctly

• Centronic loopback connector is defective

• ASIC device is defective

Replace the controller board.

SC838-00

D

Self-diagnostic Error: Clock Generator

[XXXX]: Detailed error code

[2701]

A verify error occurred when setting data was read from the clock generator via the I2C bus.

• Defective clock generator

• Defective I2C bus

• Defective I2C port on the CPU

Replace the controller board.

SC839-00

D

Self-diagnostic Error: Serial Flash

[XXXX]: Detailed error code

[9001]

USB NAND Flash ROM cannot be read.

Defective controller board

SC840-00

D

EEPROM access error

While executing I/O to the EEPROM, an error is detected:

• When a read error still occurs even after three attempts;

• When a write error has occurred.

EEPROM is defective or has reached its end of life.

-

SC841-00

D

Error in data read from the EEPROM

When mirrored data read from three different regions in the EEPROM differ each other.

For some reason, the data stored in a particular region of the EEPROM has been overwritten.

-

SC842-00

C

Verification error in the NAND-Flash update

When updating the remote ROM and the ROM, SCS encountered an error in writing to the NAND-Flash memory that holds the module data.

Defective NAND-Flash memory.

Turn the main power off/on.

SC842-01

B

Verification error during NAND-Flash update

When starting-up the machine or re-stating it from the energy saving, the machine reads the state of the NAND-Flash and detects that there are defective blocks whose amount exceeds the threshold. This means that the life of the NAND-Flash is near-end.

Near-end Life of NAND-Flash

Replace the controller board as soon as possible.

SC842-02

B

NAND-Flash Block-deletion Excess-error

When starting-up the machine or re-starting it from the energy saving, the machine reads the state of the NAND-Flash and detects that there are block-deletions whose amount exceeds the threshold. This means that the life of the NAND-Flash is near-end.

Near-end Life of NAND-Flash

Replace the controller board as soon as possible.

SC853-00

B

Bluetooth device connection error

When a Bluetooth hardware device (USB type) is connected after startup.

A Bluetooth hardware device (USB type) has been connected after startup.

Connect the Bluetooth hardware device (USB type) before turning on the main power.

SC854-00

B

Bluetooth device removal error

When a Bluetooth hardware device (USB type) is removed after startup.

A Bluetooth hardware device (USB type) has been removed after startup.

Connect the Bluetooth hardware device (USB type) before turning on the main power.

SC855-01

B

Wireless LAN board error (driver attachment failure)

Wireless LAN board error (wireless LAN card: 802.11 is covered)

• Defective wireless LAN board

• Loose connection

• Turn the main power off/on.

• Replace wireless LAN board

SC855-02

B

Wireless LAN board error (driver initialization failure)

Wireless LAN board error (wireless LAN card: 802.11 is covered)

• Defective wireless LAN board

• Loose connection

• Turn the main power off/on.

• Replace wireless LAN board

SC857-00

B

USB driver error

USB I/F is not available due to USB driver error.

• Make sure that the USB is connected correctly.

• Replace the controller board.

SC858-00

A

Data encryption conversion error (Key error)

A serious error occurred during an attempt to update the encryption key.

• Data in the USB Flash etc. is corrupted.

• Communication error because of electromagnetic interference etc.

• Controller board is defective

Replace the controller board.

SC858-01

A

Data encryption conversion error (HDD Key Setting Error)

A serious error occurred during an attempt to update the encryption key.

• Data in the USB Flash etc. is corrupted.

• Communication error because of electromagnetic interference etc.

• Controller board is defective

Replace the controller board.

SC858-02

A

Data encryption conversion error (NVRAM read/write error)

A serious error occurred after data conversion during an attempt to update the encryption key.

NVRAM is defective

Replace the controller board.

SC858-30

A

Data encryption conversion error (NVRAM Before Replace error)

A serious error occurred after data conversion during an attempt to update the encryption key.

Software error such as conversion parameters being invalid.

Replace the controller board.

SC858-31

A

Data encryption conversion error (Other Error)

A serious error occurred after data conversion during an attempt to update the encryption key.

Controller board is defective.

Replace the controller board.

SC859-01

B

Data encryption conversion HDD conversion error (HDD check error)

HDD was not converted correctly during an attempt to update the encryption key.

Only an error screen is displayed and no SC is issued during conversion. This SC is issued after machine restarts.

• HDD conversion was selected in the Encryption key update function but the machine was turned on with the HDD removed.

• Power failure occurred during encryption key update.

• HDD was not successfully converted during encryption key update due to HDD errors or cable noises.

• Check HDD connection.

• Format the HDD.

• If there is a problem with the HDD, it has to be replaced.

SC859-02

B

Data encryption conversion HDD conversion error (Power failure during conversion)

HDD was not converted correctly during an attempt to update the encryption key.

Only an error screen is displayed and no SC is issued during conversion. This SC is issued after machine restarts.

Details:

NVRAM/HDD conversion is incomplete.

Power failure occurred during encryption key update.

None

The display after the restarting instructs the user to format the HDD.

SC859-10

B

Data encryption conversion HDD conversion error (Data read/write command error)

HDD was not converted correctly during an attempt to update the encryption key.

Only an error screen is displayed and no SC is issued during conversion. This SC is issued after machine restarts.

Details:

Abnormal DMAC return value has been received two or more times (DMAC timeout, serial communication error etc.)

HDD was not successfully converted during encryption key update due to HDD errors or cable noises.

• Check HDD connection.

• Format the HDD.

• If there is a problem with the HDD, it has to be replaced.

SC860-00

B

Hard disk startup error at power-on

A hard disk is connected, but the driver detected the following errors:

SS_NOT_READY

(-2) The HDD is not ready.

SS_BAD_LABEL

(-4) Incorrect partition type.

SS_READ_ERROR

(-5) An error occurred while reading or checking labels.

SS_WRITE_ERROR

(-6) An error occurred while writing or checking labels.

SS_FS_ERROR

(-7) Failed to restore filesystem.

SS_MOUNT_ERROR

(-8)Failed to mount filesystem.

SS_COMMAND_ERROR

(-9) The driver does not respond to the command.

SS_KERNEL_ERROR

(-10) Internal kernel error.

SS_SIZE_ERROR:

(-11)The drive is too small.

SS_NO_PARTITION: (-12) The specified partition does not exist.

SS_NO_FILE

No device file exists.

Tried to obtain the information about the status of the hard disk from the driver, but no response has been returned for more than 30 seconds.

• The hard disk has not yet initialized.

• Broken label data

• Defective hard disk

Initialize the hard disk from SP mode.

SC863-01

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in an area that does not belong to a partition, such as the disklabel area.)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

   • The interval is short.

   • Repeatedly occurs in the same situation (At power-on, etc.).

   • Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-02

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "a".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

   • The interval is short.

   • Repeatedly occurs in the same situation (At power-on, etc.).

   • Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-03

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "b".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

   • The interval is short.

   • Repeatedly occurs in the same situation (At power-on, etc.).

   • Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-04

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "c".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

   • The interval is short.

   • Repeatedly occurs in the same situation (At power-on, etc.).

   • Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-05

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "d".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

   • The interval is short.

   • Repeatedly occurs in the same situation (At power-on, etc.).

   • Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-06

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "e".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

   • The interval is short.

   • Repeatedly occurs in the same situation (At power-on, etc.).

   • Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-07

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "f".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

   • The interval is short.

   • Repeatedly occurs in the same situation (At power-on, etc.).

   • Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-08

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "g".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

   • The interval is short.

   • Repeatedly occurs in the same situation (At power-on, etc.).

   • Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-09

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "h".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

   • The interval is short.

   • Repeatedly occurs in the same situation (At power-on, etc.).

   • Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-10

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "i".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

   • The interval is short.

   • Repeatedly occurs in the same situation (At power-on, etc.).

   • Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-11

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "j".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

   • The interval is short.

   • Repeatedly occurs in the same situation (At power-on, etc.).

   • Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-12

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "k".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

   • The interval is short.

   • Repeatedly occurs in the same situation (At power-on, etc.).

   • Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-13

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "l".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

   • The interval is short.

   • Repeatedly occurs in the same situation (At power-on, etc.).

   • Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-14

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "m".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

   • The interval is short.

   • Repeatedly occurs in the same situation (At power-on, etc.).

   • Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-15

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "n".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

   • The interval is short.

   • Repeatedly occurs in the same situation (At power-on, etc.).

   • Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-16

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "o".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

   • The interval is short.

   • Repeatedly occurs in the same situation (At power-on, etc.).

   • Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-17

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "p".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

   • The interval is short.

   • Repeatedly occurs in the same situation (At power-on, etc.).

   • Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-18

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "q".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

   • The interval is short.

   • Repeatedly occurs in the same situation (At power-on, etc.).

   • Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-19

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "r".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

   • The interval is short.

   • Repeatedly occurs in the same situation (At power-on, etc.).

   • Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-20

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "s".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

   • The interval is short.

   • Repeatedly occurs in the same situation (At power-on, etc.).

   • Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-21

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "t".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

   • The interval is short.

   • Repeatedly occurs in the same situation (At power-on, etc.).

   • Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-22

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "u".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

   • The interval is short.

   • Repeatedly occurs in the same situation (At power-on, etc.).

   • Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-23

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "v".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

   • The interval is short.

   • Repeatedly occurs in the same situation (At power-on, etc.).

   • Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC864-00

D

HDD data CRC error

While reading data from the HDD or storing data in the HDD, data transmission fails.

Defective HDD

• Format the HDD.

• Replace the HDD.

SC864-01

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in an area that does not belong to a partition, such as the disklabel area.)

• Format the HDD.

• Replace the HDD.

SC864-02

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "a".)

• Format the HDD.

• Replace the HDD.

SC864-03

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "b".)

• Format the HDD.

• Replace the HDD.

SC864-04

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "c".)

• Format the HDD.

• Replace the HDD.

SC864-05

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "d".)

• Format the HDD.

• Replace the HDD.

SC864-06

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "e".)

• Format the HDD.

• Replace the HDD.

SC864-07

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "f".)

• Format the HDD.

• Replace the HDD.

SC864-08

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "g".)

• Format the HDD.

• Replace the HDD.

SC864-09

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "h".)

• Format the HDD.

• Replace the HDD.

SC864-10

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "i".)

• Format the HDD.

• Replace the HDD.

SC864-11

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "j".)

• Format the HDD.

• Replace the HDD.

SC864-12

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "k".)

• Format the HDD.

• Replace the HDD.

SC864-13

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "l".)

• Format the HDD.

• Replace the HDD.

SC864-14

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "m".)

• Format the HDD.

• Replace the HDD.

SC864-15

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "n".)

• Format the HDD.

• Replace the HDD.

SC864-16

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "o".)

• Format the HDD.

• Replace the HDD.

SC864-17

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "p".)

• Format the HDD.

• Replace the HDD.

SC864-18

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "q".)

• Format the HDD.

• Replace the HDD.

SC864-19

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "r".)

• Format the HDD.

• Replace the HDD.

SC864-20

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "s".)

• Format the HDD.

• Replace the HDD.

SC864-21

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "t".)

• Format the HDD.

• Replace the HDD.

SC864-22

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "u".)

• Format the HDD.

• Replace the HDD.

SC864-23

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "v".)

• Format the HDD.

• Replace the HDD.

SC865-00

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

Replace the HDD.

SC865-01

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in an area that does not belong to a partition, such as the disklabel area.)

Replace the HDD.

SC865-02

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "a".)

Replace the HDD.

SC865-03

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "b".)

Replace the HDD.

SC865-04

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "c".)

Replace the HDD.

SC865-05

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "d".)

Replace the HDD.

SC865-06

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "e".)

Replace the HDD.

SC865-07

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "f".)

Replace the HDD.

SC865-08

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "g".)

Replace the HDD.

SC865-09

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "h".)

Replace the HDD.

SC865-10

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "i".)

Replace the HDD.

SC865-11

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "j".)

Replace the HDD.

SC865-12

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "k".)

Replace the HDD.

SC865-13

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "l".)

Replace the HDD.

SC865-14

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "m".)

Replace the HDD.

SC865-15

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "n".)

Replace the HDD.

SC865-16

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "o".)

Replace the HDD.

SC865-17

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "p".)

Replace the HDD.

SC865-18

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "q".)

Replace the HDD.

SC865-19

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "r".)

Replace the HDD.

SC865-20

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "s".)

Replace the HDD.

SC865-21

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "t".)

Replace the HDD.

SC865-22

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "u".)

Replace the HDD.

SC865-23

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "v".)

Replace the HDD.

SC866-00

B

SD card authentication error

When a correct license for digital authentication is not found in an SD card application.

The SD card contains the wrong program data.

Store the correct program data on the SD card.

SC867-00

D

SD card removal detection

When an application SD card is removed from the slot while the application is being activated.

An application SD card has been removed from the slot (from the mount point /mnt/sd0).

Turn the main power off/on.

SC867-01

D

SD card removal detection

When an application SD card is removed from the slot while the application is being activated.

An application SD card has been removed from the slot (from the mount point /mnt/sd1).

Turn the main power off/on.

SC868-00

D

SD card access error

The SD controller returned an error during operation.

(An error occurred at the mount point of /mnt/sd0)

• SD card is defective

• SD controller is defective

• Reformat the SD card (using the "SD Formatter" made by Panasonic).*

• Check the SD card insertion status.

• Replace the SD card.

• Replace the controller board.

SC868-01

D

SD card access error

The SD controller returned an error during operation.

(An error occurred at the mount point of /mnt/sd1)

• SD card is defective

• SD controller is defective

SD card used for starting an application

• Turn the main power off and check the SD card insertion status.

  • If no problem is found, insert the SD card and turn the main power on.

  • If an error occurs, replace the SD card.

• SD card for users

  • In case of a file system error, reformat the SD card (using the "SD Formatter" made by Panasonic).*

  • In case of a device access error, turn the main power off and check the SD card insertion status.

  • If no problem is found, insert the SD card and turn the main power on.

  • If an error occurs, use another SD card.

• If the error persists even after replacing the SD card, replace the controller board.

SC870-00

B

Address Book data error (Anytime: Address Book Error.)

SC870-01

B

Address Book data error (On startup: Media required for storing the Address Book is missing.)

SC870-02

B

Address Book data error (On startup: encryption is configured but the module required for encryption (DESS) is missing.)

SC870-03

B

Address Book data error (Initialization: Failed to generate a file to store internal Address Book.)

SC870-04

B

Address Book data error (Initialization: Failed to generate a file to store delivery sender.)

SC870-05

B

Address Book data error (Initialization: Failed to generate a file to store delivery destination.)

SC870-06

B

Address Book data error (Initialization: Failed to generate a file to store information required for LDAP search.)

SC870-07

B

Address Book data error (Initialization: Failed to initialize entries required for machine operation.)

SC870-08

B

Address Book data error (Machine configuration: HDD is present but the space for storing the Address Book is unusable.)

SC870-09

B

Address Book data error (Machine configuration: Inconsistency in the NVRAM area used for storing settings required for Address Book configuration.)

SC870-10

B

Address Book data error (Machine configuration: Cannot make a directory for storing the Address Book in the SD/USB FlashROM.)

SC870-11

B

Address Book data error (On startup: Inconsistency in Address Book entry number.)

SC870-20

B

Address Book data error (File I/O: Failed to initialize file.)

SC870-21

B

Address Book data error (File I/O: Failed to generate file.)

SC870-22

B

Address Book data error (File I/O: Failed to open file.)

SC870-23

B

Address Book data error (File I/O: Failed to write to file.)

SC870-24

B

Address Book data error (File I/O: Failed to read file.)

SC870-25

B

Address Book data error (File I/O: Failed to check file size.)

SC870-26

B

Address Book data error (File I/O: Failed to delete data.)

SC870-27

B

Address Book data error (File I/O: Failed to add data.)

SC870-30

B

Address Book data error (Search: Failed to obtain data from cache when searching in the machine Address Book. delivery destination/sender.)

SC870-31

B

Address Book data error (Search: Failed to obtain data from cache during LDAP search.)

SC870-41

B

Address Book data error (Cache: failed to obtain data from cache.)

SC870-50

B

Address Book data error (On startup: Detected abnormality of the Address Book encryption status.)

SC870-51

B

Address Book data error (Encryption settings: Failed to create directory required for conversion between plaintext and encrypted text.)

SC870-52

B

Address Book data error (Encryption settings: Failed to convert from plaintext to encrypted text.)

SC870-53

B

Address Book data error (Encryption settings: Failed to convert from encrypted text to plaintext.)

SC870-54

B

Address Book data error (Encryption settings: Detected data inconsistency when reading the encrypted Address Book.)

SC870-55

B

Address Book data error (Encryption settings: Failed to delete file when changing encryption setting.)

SC870-56

B

Address Book data error (Encryption settings: Failed to erase the file that records the encryption key during an attempt to change the encryption setting.)

SC870-57

B

Address Book data error (Encryption settings: Failed to move a file during an attempt to change the encryption setting.)

SC870-58

B

Address Book data error (Encryption settings: Failed to delete a directory during an attempt to change the encryption setting.)

SC870-59

B

Address Book data error (Encryption settings: Detected a resource shortage during an attempt to change the encryption setting.)

SC870-60

B

Address Book data error (Unable to obtain the on/off setting for administrator authentication (06A and later).)

When an error related to the Address Book is detected during startup or operation.

• Software bug

• Inconsistency of Address Book source location (machine/delivery server/LDAP server)

• Inconsistency of Address Book encryption setting or encryption key (NVRAM or HDD was replaced individually without formatting the Address Book)

• Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration.

• Address Book data corruption was detected.

• Check the HDD connection.

• Initialize all UCS settings and address/authentication information (SP5-846-046).

• Initialize the Address Book partition (SP5-832-006).

SC872-00

B

HDD mail received data error

An error is detected in the HDD at machine power-on.

• Defective HDD

• Power failure while accessing the HDD

• Use SP5-832-007 to initialize the HDD (HDD-related: Format: Mail received data).

• Replace the HDD.

SC873-00

B

HDD mail transfer error

An error is detected in the HDD at machine power-on.

• Defective HDD

• Power failure while accessing the HDD

• Use SP5-832-008 to initialize the HDD (HDD-related: Format: Mail transfer data).

• Replace the HDD.

SC874-05

D

Delete All Error (Delete data area): Read Error

SC874-06

D

Delete All Error (Delete data area): Write Error

SC874-09

D

Delete All Error (Delete data area): Drive No Response

SC874-10

D

Delete All Error (Delete data area): Kernel Error

SC874-12

D

Delete All Error (Delete data area): No Specific Partition

SC874-13

D

Delete All Error (Delete data area): No Device File

SC874-14

D

Delete All Error (Delete data area): Incorrect Boot Option

SC874-15

D

Delete All Error (Delete data area): No Specific Sector

SC874-16

D

Delete All Error (Delete data area): hdderase Execution Error

SC874-41

D

Delete All Error (Delete data area): Other Fatal Error

SC874-42

D

Delete All Error (Delete data area): Abort

SC874-61 to -65

D

Delete All Error (Delete data area): Incorrect Return Value: Libraly

SC874-66

D

Delete All Error (Delete data area): Not Abailable

SC874-67

D

Delete All Error (Delete data area): Delete Not End

SC874-68

D

Delete All Error (Delete data area): HDD Format Failure (Normal)

SC874-69

D

Delete All Error (Delete data area): HDD Format Failure (Error)

SC874-70

D

Delete All Error (Delete data area): Incorrect Return Value: Libraly

SC874-99

D

Delete All Error (Delete data area): Other Error

An error regarding data erase is detected.

• Error detected in HDD data delete program

• Error detected in NVRAM data delete program

• The “Delete All” option was not set

• Turn the main power off and back on, and then execute "Erase All Memory" under UP mode again. (However, if there is a defective sector or other problem with the hard disk, the error will persist even after trying the above.)

• “If the "Delete All" option is not installed when this error occurs, install the option.

SC875-**

D

Delete All error (HDD)

An error is detected before executing HDD Erase.

875-01

• Error occurred at “hddchack –I”.

875-02

• Data erase failed.

Turn the main power off/on.

SC876-01

D

Log Data Error 1

An error was detected in the acquisition or configuration of the log data at power on or during machine operation.

Damaged log data file

Initialize the HDD (SP5-832-004).

SC876-02

D

Log Data Error 2

An error was detected in the acquisition or configuration of the log data at power on or during machine operation.

Log encryption is enabled but encryption module is not installed.

• Replace or set again the encryption module.

• Disable the log encryption setting.

SC876-03

D

Log Data Error 3

An error was detected in the acquisition or configuration of the log data at power on or during machine operation.

Inconsistency of encryption key between NVRAM and HDD.

• Disable the log encryption setting.

• Initialize LCS memory (SP5-801-019).

• Initialize the HDD (SP5-832-004).

SC876-04

D

Log Data Error 4

An error was detected in the acquisition or configuration of the log data at power on or during machine operation.

• Log encryption key is disabled but the log data file is encrypted.(NVRAM data corruption)

• Log encryption key is enabled but the log data file is not encrypted.(NVRAM data corruption)

• Initialize the HDD (SP5-832-004).

SC876-05

D

Log Data Error 5

An error was detected in the acquisition or configuration of the log data at power on or during machine operation.

• Only the NVRAM has been replaced with one previously used in another machine.

• Only the HDD has been replaced with one previously used in another machine.

• Attach the original NVRAM.

• Attach the original HDD.

• With the configuration that caused the SC, initialize the HDD (SP5-832-004).

SC876-99

D

Log Data Error 99

An error was detected in the acquisition or configuration of the log data at power on or during machine operation.

Other causes

-

SC877-00

B

Data Overwrite Security card error

The "Auto Erase Memory" function of the Data Overwrite Security is enabled but it cannot be executed.

• Data Overwrite Security option SD card is broken.

• Data Overwrite Security option SD card has been removed.

• If the SD card is broken, prepare a new Data Overwrite Security option SD card and replace the NVRAM.

• If the SD card has been removed, turn the main power off and reinstall a working Data Overwrite Security option SD card.

SC878-00

D

TPM electronic authentication error

The machine failed TPM electronic authentication.

System hash registered in the TPM did not match the data on the USB flash.

• System module was updated in an unauthorized manner.

• USB flash is not working correctly.

Replace the controller board.

SC878-01

D

USB Flash error

USB Flash file system error

USB Flash file system has been destroyed.

Replace the controller board.

SC878-02

D

TPM error

An error occurred in the TPM or TPM driver.

TPM is defective

Replace the controller board.

SC878-03

D

TCSD error

An error occurred in TPM software stack.

• Unable to start TPM

• Necessary files missing from the TPM.

Replace the controller board.

SC881-01

D

Management area error

Defective software has been detected.

Abnormal accumulation of authentication information in the software

Turn the main power off/on.

SC899-00

D

Software performance error (signal reception end)

-

Occurs when an internal program behaves abnormally.

In case of a hardware defect

• Replace the hardware.

In case of a software error

• Turn the main power off/on.

• Try updating the firmware.