SC600 (Device Communication)

SC636-01

D

IC Card Error (Expanded authentication module error)

Issued when expanded authentication management is set to "ON" but either of the following occur.

• There is no expanded authentication module in the machine.

• The SD card or the file of the expanded authentication module is broken.

• There is no DESS module in the machine.

• There is no DESS module in the machine (models on which the function is optional).

• There is no expanded authentication module in the machine.

• The SD card or the file of the expanded authentication module is broken.

• Set a working SD card/expanded authentication module file.

• Install the DESS module.

• In the SSP mode set SP5-401-160 to 0.

• In the SSP mode, set SP5-401-161 to 0.

• Replace the NVRAM.

SC636-02

D

IC Card Error (Version error)

The version of the expanded authentication module is not correct.

Incorrect module version

Install the correct file of the expanded authentication module.

SC636-11

D

IC Card Error (OSM user code file error)

• The correct "usercode" file could not be found in the root folder of the SD card.

• The "usercode" file on the SD card could not be read.

• The "usercode" file does not exist on the SD card.

• The "usercode" file on the SD card is an invalid file.

• Data in the "usercode" file on the SD card is invalid.

• "usercode" file was not moved when moving the application to another SD card

Use the user code configuration tool for OSM users (Idissuer.exe) to create the "usercode" and store it in the root folder of the SD card containing the IC card module (eccm.mod).

SC637-01

D

Tracking Information Notification Error (Tracking application error)

Tracking information was lost.

• Tracking SDK application error

• Internal notification error

Turn the main power off/on.

SC637-02

D

Tracking Information Notification Error (Management server error)

Tracking information was lost.

Communication with tracking management server failed.

• Network error

• tracking management server error

• Tracking SDK application error

Turn the main power off/on.

SC641-01

D

Engine serial communication error (Time-out)

No response over the specified time.

• Controller board or software failure

• Connection failure may exist between controller board and engine board

• Engine board or software failure

• Check the connection between controller board and engine board.

• Turn the main power off/on.

SC641-02

D

Engine serial communication error (Retry-Over)

When commands are sent in the normal mode (ESIF_LECI_NORMAL), communication fails over the upper limit numbers (3 times) of command byte retry.

• Controller board or software failure

• Connection failure may exist between controller board and engine board

• Engine board or software failure

• Check the connection between controller board and engine board.

• Turn the main power off/on.

SC641-03

D

Engine serial communication error (Download Error)

In the download command mode (ESIF_LECI_DLCOM) or download data mode (ESIF_LECI_DLDAT), a communication error is returned from engine.

• Controller board or software failure

• Connection failure may exist between controller board and engine board

• Engine board or software failure

• Check the connection between controller board and engine board.

• Turn the main power off/on.

SC641-04

D

Engine serial communication error (UART Error)

UART receive errors (Break condition, Framing, Parity or Overrun error) are detected.

• Controller board or software failure

• Connection failure may exist between controller board and engine board

• Engine board or software failure

• Check the connection between controller board and engine board.

• Turn the main power off/on.

SC650-01

B

Remote Service Modem Communication Error (Dialup authentication failure)

• An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on.

• Displayed only when an error is detected while RC Gate is operating.

• SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).

Dialup authentication failure

Check the following SPs.

• SP5-816-156

• SP5-816-157

SC650-04

B

Remote Service Modem Communication Error (dialup failing because of incorrect modem configuration)

• An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on.

• Displayed only when an error is detected while RC Gate is operating.

• SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).

Dialup failing because of incorrect modem configuration

Check if the setting of SP5-816-160 is correct.

If it is correct, then there is a software bug.

SC650-05

B

Remote Service Modem Communication Error (insufficient current or connection fault)

• An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on.

• Displayed only when an error is detected while RC Gate is operating.

• SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).

Insufficient current or connection fault

The line is not supported and nothing can be done.

SC650-13

B

Remote Service Modem Communication Error (RC Gate Type M was installed but modem is not present (detected during operation))

• An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on.

• Displayed only when an error is detected while RC Gate is operating.

• SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).

RC Gate Type M was installed but modem is not present (detected during operation)

• If a modem board is not installed, install it.

• Check again if the modem driver configurations (SP5-816-160, SP5-816-165 to 171 and SP5-816-165 to 171) are correct.

• If the problem is not solved, replace the modem.

SC650-14

B

Remote Service Modem Communication Error (RC Gate Type N was installed but modem is present or wired/wireless LAN is not working correctly)

• An error related to communication (dialup connection, modem board etc.) using the RC Gate was detected or an error that prevents RC Gate operation was detected at power on.

• Displayed only when an error is detected while RC Gate is operating.

• SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).

RC Gate Type N was installed but modem is present or wired/wireless LAN is not working correctly

• If a modem board is attached, remove it.

• Check if wired/wireless LAN works.

SC651-01

C

Illegal Remote Service Dial-up (Chat program parameter error)

An unexpected error occurred when RC Gate Type M dialed up the NRS Center.

Software bug

Logging only.

SC651-02

C

Illegal Remote Service Dial-up (Chat program execution error)

An unexpected error occurred when RC Gate dialed up the NRS Center.

Software bug

Logging only.

SC652-00

D

Remote service ID2 mismatching

There was an authentication mismatch between ID2 for @Remote, the controller board, and NVRAM.

• Used controller board installed

• Used NVRAM installed (such action is not allowed.)

• If this occurs during RC Gate installation:

  Check the validity of the certificate and the NVRAM, check the machine serial number, write the common certificate, and then begin installation again.

• If this occurs after RC Gate installation:

  Clear the RC Gate install status, check the validity of the certificate and the NVRAM, check the machine serial number, write the common certificate, and then begin installation again.

SC653-00

D

Incorrect remote service ID2

ID2 stored in the NVRAM has either of the following problems.

• Number of characters is not 17.

• Includes a character that cannot be printed.

• All spaces

• NULL

Replace the NVRAM.

Clear the RC Gate install status, write the common certificate, and then begin installation again.

SC670-00

D

Engine start up error

• Case 1

  • /ENGRDY signal was not asserted when the machine was turned on or returned from energy saver mode.

  • /IPURDY signal was not asserted when the machine was turned on or returned from energy saver mode.

  • The EC response from the engine was not received within the specified time after turning on the main power.

  • The PC response from the engine was not received within the specified time after turning on the power.

  • The SC response from the engine was not received within the specified time after turning on the power (MFP models only).

  • Writing to Rapi driver failed (the other party not found through PCI).

• Case 2

  • Unexpected down status was detected after /ENGRDY assertion.

• Case 1

  • Engine board does not start up.

• Case 2

  • Engine board reset unexpectedly.

Check the connection between the engine board and the controller board.

• If this problem always occurs, replace the engine board. If the problem persists, consider replacing the controller board or other boards between them.

• If this problem occasionally occurs, multiple causes are to be considered, such as the software, engine board, controller board, and PSU.

SC674-01

D

Transfer error: M2P

The video transfer error has occurred on the controller board.

If image data transfer to the engine fails for some reason, an SC occurs.

• Defective Controller Board/software

• Turn the main power off/on.

SC674-02

D

Transfer error: PCI

The video transfer error has occurred on the controller board.

A PCI error interrupt is generated by the expanded engine ASIC (SELENE, SELENE2).

The expanded engine ASIC has failed in its attempt to access another PCI device. The PCI error may occur simultaneously with the M2P error (SC674-01). If this happens, the PCI error takes priority when the SC is displayed.

• Defective Controller Board/software

• Turn the main power off/on.

SC681-**

D

Device ID is not identified (toner cartridge)

An error is notified during the ID identification after three retries.

681 - 1 Device ID error (Incorrect ID)

681 - 6 Channel error

681 - 11 Device ID error (No ID chip)

681 - 16 Communication Error

681 - 21 Communication timeout

681 - 26 The device has stopped its operation

681 - 31 The requested buffer is full

681 - 36 EEPROM SRAM OPEN: Verification error

• Turn the main power off/on.

• Replace the toner cartridge (ID chip error)

SC682-**

D

Device ID is not identified (PCDU)

An error is notified during the ID identification after three retries.

682 - 1 Device ID error (Incorrect ID)

682 - 6 Channel error

682 - 11 Device ID error (No ID chip)

682 - 16 Communication Error

682 - 21 Communication timeout

682 - 26 The device has stopped its operation

682 - 31 The requested buffer is full

682 - 36 EEPROM SRAM OPEN: Verification error

• Turn the main power off/on.

• Replace the PCDU (ID chip error)

SC687-00

D

RAPI-PER receipt failure

Even though 120 seconds have elapsed after RAPI -PES (request for image transfer) is issued, a RAPI-PER receipt is not received from the controller board.

• Defective controller board

• Noise

• Turn the main power off/on.

• Replace the controller board.

SC688-00

D

PRREQ signal not asserted

The print request signal (PRREQ) signal is not asserted within the prescribed time after paper reaches the registration stand-by position,

• Noise

• Engine board error

• Turn the main power off/on.

• Replace the engine board.