Prepare and check the following check points before you visit the customer site. For details, ask the @Remote key person.
Check points before making @Remote settings
The setting of SP5-816-201 in the mainframe must be "0".
Print the SMC with SP5-990-002 and then check if a device ID2 (SP5-811-003) must be correctly programmed.
6 spaces must be put between the 3-digit prefix and the following 8-digit number (e.g. xxx______xxxxxxxx).
ID2 (SP5-811-003) and the serial number (SP5-811-001) must be the same (e.g. ID2: A01______23456789 = serial No. A0123456789)
The following settings must be correctly programmed.
Proxy server IP address (SP5-816-063)
Proxy server Port number (SP5-816-064)
Proxy User ID (SP5-816-065)
Proxy Password (SP5-816-066)
Get a request number.
Execute the @Remote Settings
Enter the SP mode.
Input the request number which you have obtained from @Remote Center GUI with SP5-816-202.
Confirm the request number, and then press [EXECUTE] with SP5-816-203.
Check the confirmation result with SP5-816-204.
Value |
Meaning |
Solution/ Workaround |
|---|---|---|
0 |
Succeeded |
- |
3 |
Communication error (proxy enabled) |
Check the network condition. |
4 |
Communication error (proxy disabled) |
Check the network condition. |
5 |
Proxy error (authentication error) |
Check Proxy user name and password. |
6 |
Communication error |
Check the network condition. |
8 |
Other error |
See "SP5-816-208 Error Codes" below. |
9 |
Request number confirmation executing |
Processing. Please wait. |
11 |
Already registered |
- |
12 |
Parameter error |
- |
20 |
Dial-up authentication error |
* These errors occur only in the modems that support @Remote. |
21 |
Answer tone detection error |
|
22 |
Carrier detection error |
|
23 |
Invalid setting value (modem) |
|
24 |
Low power supply current |
|
25 |
unplugged modem |
|
26 |
Busy line |
Make sure that the screen displays the location information with SP5-816-205 only when it has been input at the Center GUI.
Press [EXECUTE] to execute the registration with SP5-816-206.
Check the registration result with SP5-816-207.
Value |
Meaning |
Solution/ Workaround |
|---|---|---|
0 |
Succeeded |
- |
1 |
Request number error |
Check the request number again. |
2 |
Already registered |
Check the registration status. |
3 |
Communication error (proxy enabled) |
Check the network condition. |
4 |
Communication error (proxy disabled) |
Check the network condition. |
5 |
Proxy error (Authentication error) |
Check Proxy user name and password. |
8 |
Other error |
See "SP5-816-208 Error Codes" below. |
9 |
Request number confirmation executing |
Processing. Please wait. |
11 |
Already registered |
- |
12 |
Parameter error |
- |
20 |
Dial-up authentication error |
* These errors occur only in the modems that support @Remote. |
21 |
Answer tone detection error |
|
22 |
Carrier detection error |
|
23 |
Invalid setting value (modem) |
|
24 |
Low power supply current |
|
25 |
unplugged modem |
|
26 |
Busy line |
Exit the SP mode.
SP5-816-208 Error Codes
These are caused by operation errors, or incorrect settings.
Code |
Meaning |
Solution/ Workaround |
|---|---|---|
-12002 |
Inquiry, registration attempted without acquiring Request No. |
Obtain a request number before attempting the Inquiry or registration. |
-12003 |
Attempted registration without execution of a confirmation and no previous registration. |
Perform confirmation before attempting the registration. |
-12004 |
Attempted setting with illegal entries for certification and ID2. |
Check ID2 of the mainframe. |
-12005 |
@Remote communication is prohibited. The device has an Embedded RC gate-related problem. |
Make sure that "Remote Service" in User Tools is set to "Do not prohibit". |
-12006 |
A confirmation request was made after the confirmation had been already completed. |
Execute registration. |
-12007 |
The request number used at registration was different from the one used at confirmation. |
Check Request No. |
-12008 |
Update certification failed because mainframe was in use. |
Check the mainframe condition. If the mainframe is in use, try again later. |
-12009 |
The ID2 in the NVRAM does not match the ID2 in the individual certification. |
Check ID2 of the mainframe. |
-12010 |
The certification area is not initialized. |
Initialize the certification area. |
Errors Caused by Response from GW URL
Code |
Meaning |
Solution/ Workaround |
|---|---|---|
-2385 |
Other error |
- |
-2387 |
Not supported at the Service Center |
- |
-2389 |
Database out of service |
- |
-2390 |
Program out of service |
- |
-2391 |
Two registrations for the same mainframe |
Check the registration condition of the mainframe. |
-2392 |
Parameter error |
- |
-2393 |
External RCG not managed |
- |
-2394 |
Mainframe not managed |
- |
-2395 |
Box ID for external RCG is illegal. |
- |
-2396 |
Mainframe ID for external RCG is illegal. |
- |
-2397 |
Incorrect ID2 format |
Check the ID2 of the mainframe. |
-2398 |
Incorrect request number format |
Check the request number. |
