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Handling Firmware Update Errors

Error Message Table

Code

Meaning

Solution

01

The module data does not match.

  • Cycle the machine off/on.

  • If the update cannot be made even if you insert the correct SD card, there is a possibility that the SD card is broken. Retry again with a different SD card.

  • If you cannot resolve the problem with the above steps, replace the controller board.

02

An error occurred while initializing the update program.

  • Cycle the machine off/on.

  • If you cannot resolve the problem with the above steps, replace the controller board.

03

The ROM data to be rewritten is missing.

  • Cycle the machine off/on.

  • Turn the power off, switch DIPSW-1 on the controller to ON, and then turn the power back on to force the ROM data to be rewritten.

  • Reset the ROM-DIMM.

  • If you cannot resolve the problem with the above steps, replace the controller board.

04

Failed to check the GNU ZIP data.

  • Cycle the machine off/on.

  • Turn the power off, switch DIPSW-1 on the controller to ON, and then turn the power back on to force the ROM data to be rewritten.

  • Replace the ROM-DIMM.

  • If you cannot resolve the problem with the above steps, replace the controller board.

05

A device error occurred while rewriting data.

  • Cycle the machine off/on.

  • Turn the power off, switch DIPSW-1 on the controller to ON, and then turn the power back on to force the ROM data to be rewritten.

  • Reset the ROM-DIMM.

  • If you cannot resolve the problem with the above steps, replace the controller board.

06

CPU clock error

  • Turn the power off, switch DIPSW-1 on the controller to ON, and then turn the power back on to force the ROM data to be rewritten.

  • If you cannot resolve the problem with the above steps, replace the controller board.

10

A startup option error has occurred.

  • Restore the SD card for installation.

11

An error occurred while waiting to read the installed SD card.

  • Cycle the machine off/on.

  • Restore the SD card for installation.

  • Retry again with a different SD card.

  • If you cannot resolve the problem with the above steps, replace the controller board.

12

Configuration file error

  • Cycle the machine off/on.

  • Restore the SD card for installation.

  • Retry again with a different SD card.

13

The memory is insufficient to install the data.

  • Reduce the number of module files to be installed.

14

Failed to execute system call.

  • Cycle the machine off/on.

  • Restore the SD card for installation.

  • Retry again with a different SD card.

  • If you cannot resolve the problem with the above steps, replace the controller board.

15

Failed to execute self-update.

  • Cycle the machine off/on.

  • Restore the SD card for installation.

  • Retry again with a different SD card.

  • If you cannot resolve the problem with the above steps, replace the controller board.

19

Schedule data error

  • Turn the power off, switch DIPSW-1 on the controller to ON, and then turn the power back on to force the ROM data to be rewritten.

  • If you cannot resolve the problem with the above steps, replace the controller board.

20

Cannot map logical address

  • Cycle the machine off/on.

  • If the program starts in the SD card, reinsert the SD card.

  • If you cannot resolve the problem with the above steps, replace the controller board.

21

Not enough memory for downloading

  • Cycle the machine off/on.

  • If you cannot resolve the problem with the above steps, replace the controller board.

22

Cannot decompress compressed data

  • Cycle the machine off/on.

  • Replace the SD card that was used to update

  • If you cannot resolve the problem with the above steps, replace the controller board.

24

SD card access error

  • Cycle the machine off/on.

  • Make sure SD card inserted correctly, or use another SD card.

  • If you cannot resolve the problem with the above steps, replace the controller board.

31

An error to continue downloading has occurred.

When using two or more SD cards to download data, the data from the second or later SD card was incompatible.

  • Install the SD card containing the subsequent program(s), and then turn the power off and then back on to resume downloading.

  • Retry again with a different SD card.

  • If the problem persists even if you try to install the subsequent data using another SD card, turn the power off, switch DIPSW-1 on the controller to ON, and then turn the power back on to force the ROM data to be rewritten.

  • If forcing the data to be rewritten fails, replace the controller board.

32

Different SD card between download interruption and download resumption

  • Setting the SD card was interrupted. Cycle the machine off/on.

  • If the update cannot be made even if you insert the correct SD card, there is a possibility that the SD card is broken. Retry again with a different SD card.

  • If you cannot resolve the problem with the above steps, replace the controller board.

  • If the program is in the SD card, reinsert the SD card.

  • If you updated engine, FCU, or operating unit, replace each board.

33

Incorrect version data in the SD card

  • Acquire correct update data then install again.

34

Module error - Correct module (destination) is not in the SD card.

  • Acquire the correct data (Japan, Overseas, OEM, etc.) then install again.

35

Module error – Module in the SD card is not for this machine

  • Acquire correct update data then install again.

36

Module error –

The machine does not have the program that you are trying to download.

  • Install the correct program in advance.

  • Make sure SD card inserted correctly.

  • If the update cannot be made even if you insert the correct SD card, there is a possibility that the SD card is broken. Retry again with a different SD card.

38

Program version is not allowed to update

  • Acquire correct update data then install again.

40

Engine module download failed

  • Cycle the machine off/on.

  • If the download failed again, replace the controller board.

44

Controller module download failed (access error)

  • Cycle the machine off/on.

  • If the program is in the SD card, replace the SD card.

  • If the program is in the controller board, replace the controller board.

49

Firmware update is prohibited

  • Firmware update is disabled in the administrator settings. Retry by changing the settings to allow firmware update.

50

Digital certificate check result of updating data was NG.

  • Acquire correct update data then install again.
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