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Troubleshooting

Introduction

Precautions

Initial Check

Error Cause

Error Indication

Recoverable User Check Errors

Service Call Errors

Paper Feeding Problems

No Feeding

Double Feeding

Paper Jam

Troubleshooting of Document Feeding

No Feeding

Double Feeding

Paper Jam

Image Defect Troubleshooting (Defect of the Print)

Image Defect Examples

Diameter of Rollers

Troubleshooting Image Defect

Troubleshooting of Scanning

Cannot Scan the Document in the FB Unit. (If scan the document, it is completely white or black.)

Cannot Scan the Document in the ADF Unit. (If scan the document, it is completely white or black.)

Print of the Scanning Document Is Light or Dark

Vertical Streaks (White or Black vertical streaks)

Poor Fixing

Image Distortion

Software Setting Problems

Troubleshooting of the Communications Error

Definition of Error Codes On the Communications List

Troubleshooting of the Control Panel

Nothing is Displayed On the LCD.

The Control Panel Does Not Work.

Troubleshooting of Fax Functions

FAX Can't Be Sent.

Speed Dialing and One-touch Dialing Can't Be Used.

FAX Can Not Be Received.

No Ringing Sound.

Speaker Is Silent During On-hook Dialing.

Dialing Function Does Not Switch Between "Tone" And "Pulse".

Others Problems

The Machine Is Not Turned On, or the LCD Indication Does Not Appear.

The Fan Does Not Work.

Pickup Function of Paper Tray Does Not Work.

A New Toner Cannot Be Detected.