Skip header
 

Overview

It may be necessary to capture the engine debug log in order to conduct analysis for problems with the machine or peripherals. There are 3 methods for capturing the engine debug log at the machine. Features of each method are described below.

1. Capturing Log Function

Save Timing

Maximum Capture Period

Use

  • When an engine SC occurs

  • When paper feeding/output stop by jams

  • When the machine doors are opened during normal operation

At the timing described above, a log from about 10 previous pages is automatically saved to the HDD.

HDD (Up to 300 times)

Capturing an after-the-fact log for SC and jams

Note

  • Saving is automatically performed when SC or jams occur. Therefore, no advance preparation is required and an after-the-fact log can be acquired. However, the log does not provide information on errors other than SC and jams, nor does it provide information on SC/jams which occurred more than 10 pages previously. In such cases, it is necessary to acquire a log using the Service Slot Board (Service Option) method.

2. Service Slot Board (Service Option)

Save Timing

Maximum Capture Period

Use

A log is continuously saved when an SD card is inserted.

Approx.10 days for an 8GB SD card (assuming about 8 hours of use per day)

Capturing a log for all errors

Note

  • It is necessary to install a Service Slot Board in the machine in advance and to insert an SD card. When a Service Slot Board is installed, the log is continuously acquired for a long capture period. Therefore, the log provides information on errors other than SC and jams, as well as information on SC/jams for a longer time period.

3. Debug Cable

Save Timing

Maximum Capture Period

Use

A log is continuously saved when executing log capture at “Teraterm”.

Depends on HDD space at PC

Capturing a log when time is needed to obtain the Service Slot Board.

Generally, we recommend using the Service Slot Board to capture a log.

Note

  • Capturing a log in special cases. Through the Debug Cable only, it is possible to capture special logs (fixing temperature log, etc.) by entering commands.