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Top Page > Troubleshooting: Post-Processing Option > Finishing Problems > Others > Solution

Solution

1If paper is not specified as a custom paper, set as a custom paper.

2Decrease the temperature of [Fusing Heat Roller Temperature Adjustment] for custom paper settings (No.085/086) 5°C.

3Print the solid print and check if the problem is fixed.

4Keep decreasing the temperature (5°C /step) until the problem is fixed.

While changing the temperature, check the fusing capability at the same time.

<Checking the fusing capability>

  • There is no toner coming off.

  • Toner does not come off when gently scratching the image with your nail

  • Toner does not come off when rubbing the image with the optical cloth.

Note

  • The applicable numbers for the items in the “Custom Paper Settings” vary depending on the printing mode of the machine. Refer to Applied Setting Items for Custom Paper Setting about which number you need to adjust.

  • After taking the measures, we recommend performing color calibration again for the external controller.