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SC900 to SC998

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC900-00

D

Electrical total counter error

The total counter contains data that is not a number.

  • NVRAM incorrect type

  • NVRAM defective or corrupted

  • Unexpected error from external source

  • When PRT received signals at SRM, the requested count did not complete.

Replace the NVRAM.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC910-00

B

External controller error 1

SC911-00

B

External controller error 2

SC912-00

B

External controller error 3

SC913-00

B

External controller error 4

SC914-00

B

External controller error 5


The external controller alerted the machine about an error.

Refer to the instructions for the external controller

Turn the main power off/on.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC919-00

D

External controller down

While EAC (External Application Converter), the conversion module, was operating normally, the receipt of a power line interrupt signal from the FLUTE serial driver was detected, or BREAK signal from the other station was detected.

  • Controller power outage

  • Controller rebooted

  • Connection to controller loose

Turn the main power off/on.

Here is a list of HDD status codes:

Display

Meaning

(-1)

HDD not connected

(-2)

HDD not ready

(-3)

No label

(-4)

Partition type incorrect

(-5)

Error returned during label read or check

(-6)

Error returned during label read or check

(-7)

“filesystem” repair failed

(-8)

“filesystem” mount failed

(-9)

Drive does not answer command

(-10)

Internal kernel error

(-11)

Size of drive is too small

(-12)

Specified partition does not exist

(-13)

Device file does not exist

Recovery from SC 925

Procedure 1

  1. If the machine shows SC codes for HDD errors (SC860 to SC865) with SC 925, do the recovery procedures for SC860 to SC865.

Procedure 2

  1. If the machine does not show one of the five HDD errors (SC860 to SC865), turn the machine power off and on.

  2. If this is not the solution for the problem, then initialize the NetFile partition on the HDD with SP5-832-11 (HDD Formatting - Ridoc I/F).

    NetFiles: These are jobs printed from the document server using a PC and DeskTopBinder. Before you initialize the NetFile partition on the HDD, tell the customer:

    • Received faxes on the delivery server will be erased

    • All captured documents will be erased

    • Desk Top Binder/Print Job Manager/Desk Top Editor job history will be erased

    • Documents on the document server, and scanned documents, will not be erased.

    • The first time that the network gets access to the machine, the management information must be configured again (this will use a lot of time).

  3. Before you initialize the Netfile partition with SP5-832-11, do these steps:

  4. In the User Tools mode, do Document Management> Batch Delete Transfer Documents.

  5. Do SP5-832-11, and turn the machine off and on.

Procedure 3

  1. If “Procedure 2” is not the solution for the problem, do SP5-832-1 (HDD Formatting - All)

  2. Cycle the machine off/on.

Note

  • SP5-832-001 erases all document and address book data on the hard disks. Consult with the customer before you do this SP code.

Procedure 4

  1. If “Procedure 3” does not solve the problem, replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC990-00

D

Software operation error

Software attempted an unexpected operation.

  • Abnormal variable

  • Internal parameter error

  • Insufficient work memory

  • Hardware error not detected by SC

  • Turn the main power off/on.

  • Reinstall the software of the controller and BICU board.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC991-00

C

Recoverable software operation error

The software performed an unexpected function and the program cannot continue. Recovery processing allows the program to continue.

  • Abnormal variable

  • Internal parameter error

  • Insufficient work memory

  • Hardware error not detected by SC

Logging only

In order to get more details about SC991:

Execute SP5-990 (SP Print Mode) or SP7-403 (SC History) to read the history of the 10 most recent logged errors.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC992-00

D

Undefined Error (No SC Code)

An error not controlled by the system occurred (the error does not come under any other SC code).

  • Software defective

  • Incorrect SC code from previous machine

Turn the main power off/on.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC994-00

C

Application Item Error

The numbers of executed application items on the operation panel reach the maximum limit for the operation panel structure.

Too many executed application items

Logging only

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC997-00

D

Application function selection error

The application selected by the operation panel key operated abnormally (No response, abnormal ending).

Software bug (mainly the application)

  • Check the optional RAM, DIMM, boards required by the application program.

  • Check if the combination of downloaded programs are correct.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC998-00

D

Application start error

  • No application was registered to system within a specified time after the main power was turned on.

    (No application starts/All applications have been terminated abnormally)

  • Application started but cannot be drawn now for some reason.

  • Software bug (mainly the application)

  • The optional RAM, DIMM, boards required by the application program. Are not installed correctly.

  • Turn the main power off/on.

  • Check the optional RAM, DIMM, boards

  • Check the combination of programs

  • Replace the controller board.