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Troubleshooting

Overview

LED Diagnostic Codes

Overview

1: Rebooting the E-23C

2: Checking the Components

3: Turn On the E-23C Power

LED Diagnostic Code Tables

Errors and Suggested Actions

Start-Up Problems

System Problems

System Software Installation

Network Port Method

USB Flash Drive Method

Network Problems

Printing Problems

Test the Voltage Supplies

Collecting Troubleshooting Information

Creating a Job Error Report (E-23C)

Overview

Procedure for Creating the Job Error Report

Obtaining the Device Logs (Copier)

Overview

Obtaining the Device Logs (and SMC) with an SD card