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Troubleshooting

Service Call Conditions

SC100: Scanning

SC200: Image Writing

SC300: Not Used

SC400: Not Used

SC500: Paper Feed, Transport

SC600: Communication

SC700: Not Used

SC800: Firmware

SC900: Software

Printing Problems

Before You Begin

White Lines, Horizontal Banding

Print heads clogged

Other Measures

Horizontal Lines In Margins

White, Color Vertical Banding

Print Head Out of Position, Horizontal Encoder Strip Problem

Overall Poor Image Quality

Gap Adjustment

Print heads clogged

Paper Feed Faulty

Horizontal Encoder Strip

Text Shifted Out of Position

Obstructed, Faulty Paper Feed

Ink Scatter

Gap Adjustment

Print heads clogged

Faulty Maintenance Unit, Carriage Unit

Mixed Colors

Print heads clogged

Faulty Maintenance Unit

Image Abraded, Paper Torn, Ink Running

Gap Adjustment

Paper Feed Obstruction

Faulty Carriage Unit

Color Density Too Light

Printer Driver Settings

Part of Image Missing, Text Misaligned

Printer Driver Settings

Faulty Controller

Image Skewed on Paper

Obstructed Paper Feed

Bolded Text Does Not Appear Bold in Printout

Printer Driver Settings

Scanning Problems

Flow Chart

Scanning Troubleshooting

Jam Code Tables

Overview

Scanner Original Jams

Printer Paper Jams

Electrical Components

Scanner Unit

Main Unit Sensors, Motors

Roll Units

Ink Supply

Carriage Unit

Around the Carriage Unit

Maintenance Unit

Boards

Fuses

Scanner Unit

Operation Panel

SIB (Scanner I/F Board)

Main Boards (PCB Box)

Controller Board

IOB (Input/Output Board)

BiCU (Base image Control Unit)

PSU (Power Supply Unit)

Carriage Unit

HRB