Troubleshooting
Controller self-diagnosis outline
Controller self-diagnosis flowchart
List of Automatic Reboot Target SC
SC300 (Engine: Charge, Development)
SC400 (Engine: Around the Drum)
SC500 (Engine: Paper transport 1: Paper Feed, Duplex, Transport)
Heating Sleeve (Center) Error (SC54*-**)
Heating Sleeve (Edge) Error (SC55*-**)
Pressure Roller Thermistor (Center) Error (SC56*-**)
Pressure Roller Thermistor (Edge) Error (SC57*-**)
Pressure Roller Thermistor (Full-Bleed Edge) Error (SC58*-**)
SC600 (Engine: Communication and Others)
When SC285-02 (MUSIC Error) is displayed
When SC370 (TM (ID) sensor calibration error) is Displayed
When SC501, SC502, SC503, or SC504 (Paper Tray Error) is displayed
When SC549 (Shield Operation Error Detection) is Displayed
Isolation Diagram of SC663, 664, 665, 667, 668, and 670-01
When SC670 (Engine start up error) is displayed
When SC672 (Controller start up error) is displayed
[A]: LEDs on the controller board
[B]: Abnormal mode: LEDs on the controller board
[C]: Reconnecting and replacing the USB cable
[G]: Replacing the USB cable and the operation panel
Troubleshooting for Transport/Paper Feeding of the Machine
Initial Jam: Cause Code 001 / Location Code A
Initial Jam: Cause Code 001 / Location Code B
Initial Jam: Cause Code 001 / Location Code C
Initial Jam: Cause Code 001 / Location Code Z
Tray 1 No Feeding: Late Jam : Cause Code 003
Tray 2 No Feeding: Late Jam : Cause Code 004
Tray 1 Transport Sensor: Late Jam : Cause Code 011
Tray 2 Transport Sensor : Late Jam : Cause Code 012
Registration Sensor : Late Jam : Cause Code 017
Fusing Entrance Sensor : Late Jam : Cause Code 018
Paper Exit Sensor : Late Jam : Cause Code 020
Tray 1 Transport Sensor : Lag Jam : Cause Code 051
Tray 2 Transport Sensor: Lag Jam: Cause Code 052
Registration Sensor: Lag Jam: Cause Code 057
Paper Exit Sensor: Lag Jam: Cause Code 060
Reverse Sensor: Late Jam: Cause Code 024
Reverse Sensor: Lag Jam : Cause Code 064
Duplex Exit Sensor: Late Jam: Cause Code 025
Duplex Exit Sensor: Lag Jam: Cause Code 065
Duplex Entrance Sensor: Late Jam: Cause Code 027
Duplex Entrance Sensor: Lag Jam: Cause Code 067
"No paper in Tray 1" is displayed even when the paper is in
"No paper in Tray 2" is displayed even when the paper is in
"Tray 1 not set" is displayed even when the tray is set
"Tray 2 not set" is displayed even when the tray is set
Wrong paper size displayed on the operation panel
Does not shift to right door open status
Cannot print as paper full alert cannot be turned off
Waste toner bottle is never full
No waste toner bottle set is displayed on controller board even when it is clear that is set
Waste toner bottle is not detected even when it is set
Paper Transfer Unit Open/Close LED not lit & Paper Transfer Unit Open
Paper Transfer Unit Open/Close LED not lit
Paper Transfer Unit Open/Close LED always lit
Troubleshooting for Finishing Options
Finisher Registration Adjustment
For Booklet Finisher SR3240 (D3BB) / Finisher SR3230 (D3BA)
For Booklet Finisher SR3220 (D3B9) / Finisher SR3210 (D3B8)
Finisher Jogger Problem (For Booklet Finisher SR3220 (D3B9) / Finisher SR3210 (D3B8))
Early Tray Full Detection Mylar for Internal Finisher SR3130 (D690)
Paper Curl Problem for SR3180 (D766)
Maximum number of sheets for stapling and what happens when the job has too many pages
Specifications: Maximum sheet capability for staple jobs
Behavior: When the number of sheets exceeds the maximum staple capability
Select the behavior when the job has more than the maximum of staple capability with SP5199
Vertical Streaks on Copies due to Scanning Problems
Converting the ARDF DF3090 to Contact Scanning
Converting the SPDF3100 to Contact Scanning